Reverse Logistics & Returns Management in South Africa
Full control of your retail returns: our merchandisers find, photograph and code every return at the store, you approve return or disposal, and we see it through to close-out.
Full-Control Returns Management.
Returns are one of the biggest headaches in South African retail. Stock sits in back rooms, credits get lost, and nobody takes ownership. We do. Our store merchandisers find, record, photograph and manage every return. You decide what happens to it, and we see it through to the end.
Store-level control
Our merchandisers check back rooms and returns cages at every store they visit.
We call the stores
We follow up with store managers so returns are found, counted and released.
Photo evidence and reason codes
Every item is photographed and coded, so you know exactly what is coming back and why.
Collect, return or dispose
Good stock is collected and returned to you. Bad stock is dumped on your written approval.
- 01
Find
Merchandiser identifies returns at the store.
- 02
Capture
Store, products, quantities, reason codes and photos.
- 03
Send
PDF slip goes to you by WhatsApp or email.
- 04
Approve
You choose: return to you, or dump.
- 05
Close
We collect or dispose, and close the slip.
Good returns and bad returns, decided by you.
Every return is captured with the store, products, quantities, batch or expiry, a reason code and photos. You receive a branded PDF slip and choose what happens next.
| Category | What it means | Slip you receive | Your decision |
|---|---|---|---|
| Good returns | Saleable stock: overstock, wrong product, cancelled order, delisted range, damaged outer packaging | Pickup & Return Slip | Collect and return to you, dump instead, or query |
| Bad returns | Unsaleable stock: expired, short-dated, damaged, tampered, spoiled, recalled, contaminated | Dump / Discard Slip | Dispose at store, return for inspection, or query |
Reason codes on every line
G01–G07 for good returns and B01–B08 for bad returns, so you can see patterns by store, product and cause.
Approval by WhatsApp or email
The PDF slip and a ready-to-reply message reach you in minutes: APPROVE RETURN, APPROVE DUMP or QUERY.
A register to close-out
Every slip is tracked from “awaiting approval” to collected, dumped and closed, with who approved and when.
Frequently asked questions
What is reverse logistics in retail?
How do you manage returns at the store?
Who decides whether stock is dumped or returned?
Can you handle returns at stores across South Africa?
How quickly will I see a return?
Explore our other services
Merchandising & listing support
Get listed at retailers and cash-and-carries, with telesales and merchandising behind you.
Learn moreExpiry-date quality control
Field agents remove expired and short-dated stock before a shopper buys it.
Learn moreIndependent compliance audits
Unannounced, photo-backed shelf audits that branch staff cannot influence.
Learn moreShelfSafe certification
A six-month store certificate with a QR sticker shoppers can scan.
Learn moreReady to take control of your shelf?
Talk to us about merchandising, returns, quality control or ShelfSafe certification anywhere in South Africa.